Terms & Conditions
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TERMS & CONDITIONS
Along with each Experience, you will receive a Certificate that includes information on, and instructions on how to start booking, Your Experience. In consultations with You and following Your reasonable instructions, one of Our travel concierges will finalize the booking. Excluding experiences tied to specific dates, You must book Your Experience a minimum of 60 days before the date You* travel for Your Experience, and within one year of the date You won Your Experience. Further, You* must travel for or otherwise take Your Experience within 18 months of the date You won Your Experience. Your Experience is non-refundable and may not be transferred or resold.
If airfare and/or lodging are/is included with Your Experience, then i) air travel is available to and from any major destination within the 48 contiguous United States or Canada(only where described in inclusions), subject to availability, ii) You* may not be able to use air miles to upgrade Your* coach class flights, iii) You* are not guaranteed that the flights booked for Your Experience will be eligible for accumulation of air miles, and iv) You may modify and/or upgrade flights and/or hotels when using Our concierge to book Your travel, and will be charged separately for any additional associated costs. If airfare and/or lodging are/is NOT included with Your Experience, Our concierge is still available to assist You in booking travel and/or lodging if You request assistance, and You will be charged separately for all associated costs.
Except when the description of Your Experience specifically states otherwise, the following blackout dates apply: the week of each of New Year's Day, Thanksgiving and Christmas. You will be charged separately for any airport departure taxes, fees or fuel surcharges, where applicable. Ground transportation is not included unless specifically stated in the description of Your Experience. By redeeming Your Certificate and taking Your Experience, You agree that the supplier and/or booking agency is not the provider of any components of Your Experience (e.g., flights, lodging, tours, activities, meals, etc.) and will have no responsibility or liability in connection with any of the components of Your Experience or Your Experience as a whole.
DISCLAIMER OF LIABILITY – We act only as agent for You in acquiring or sourcing transportation, hotel accommodations, meals, tours, and other privileges or services from airlines, hotels, and other providers for Your benefit, and on the express condition that We shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith, whether or not such intentional or careless actions or omissions result in any loss, damage, delay, or injury to You or Your travel companions or group members. We shall not be responsible for any injuries, damages, or losses caused to any traveler and traveler assumes complete and full responsibility for, and hereby releases Us from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safely or security conditions at such destinations, during the length of the proposed travel. By embarking upon Your travel, You voluntarily assume all risks involved in such travel, whether expected or unexpected. You hereby expressly release and discharge Us from all such claims, demands, injuries, damages, actions or causes of action.
Note: * ‘You’ or ‘Your’ used in these contexts includes any other traveler taking Your Experience with You whose inclusion was provided in Your Experience’s description e.g., airfare or hotel "for (2)", etc. as well as any additional travelers arranged by Us in connection with Your Experience. ‘We’, ‘Us’ and ‘Our’ used in these contexts includes us and our partners & affiliates.